Press Settings or Menu and choose Initial Setup => Compatibility. To adjust the "Compatibility" setting, follow the steps listed below. Adjusting this setting lowers the baud rate (modem speed) and turns ECM (Error Correction Mode) Off. Voice Over Internet Protocol (VOIP) is not a marketed feature of your Brother machine, however there is a "Compatibility" setting available with this machine that may assist with sending and receiving faxes when using this service. If you are not using VOIP continue to STEP 5. If you are using Voice Over Internet Protocol (VOIP) (a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line), review the information listed below. Verify the receive mode is set correctly.If there is still no dial tone, click here.However, a telephone line must be connected to the Brother machine's LINE jack (socket). If you are using a DSL or Voice Over Internet Protocol (VoIP) telephone system, there can be multiple types of telephone line connections (modems, interface boxes, phone adapters, splitters, etc). Removing these devices assists in determining if the issue is related to the device or the Brother machine. If you are using an analog telephone line and there are splitters, commshare devices, power strips or surge protectors between the wall telephone jack (socket) and the Brother machine, remove them. If there is no dial tone, verify the telephone line cord is directly connected from the jack (socket) on the Brother machine (labeled "LINE" for some countries) to the wall telephone jack (socket). ( Click here to see how to verify that my Brother machine has a dial tone.) Verify your Brother machine has a dial tone. If you are having difficulty receiving faxes, follow the instructions below:
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